Print Production

Experience

Internet Service Provider Intelligent Billing

ICS Product/Service Area: Production

The Challenge

For this Internet Service Provider, ICS provides bi-monthly billing services with a 48-hour service level requirement. This client utilizes a complex matrix of marketing messages to cross promote services within the invoices. Marketing banners are data-driven based on the customer subscription level.

The Solution and Results

Once again, ICS has been able to utilize its technology strengths to make this complex, print-on-demand initiative turnkey for our customer.

Service Level:

§ 48-hour service level

Program Facts:

§ Average number of monthly statements printed and mailed: 60,000

§ The statements vary from 1 to 100 pages

§ Different package configurations based on the number of invoice pages

§ Print-on-demand marketing banners pulled on the fly and specific to the customer

Data Complexities:

§ Huge (6,000 character file format)

§ Multi-page statements varies greatly

§ Print-on-demand marketing banners require use of customization libraries