|
|
ICS Quality System |
The ICS differentiator for quality delivery is the process we follow each and every
time critical operational steps are taken. We have excelled in providing a consistent
quality process for each job that runs through our facility.
Below is a high level overview of our quality standards:
- File Prep Quality Review: Provides a consistent data quality check (required)
each time a new file is processed (49 review points)
- Letter Setup Quality Review: Standard set of review points each time a
new letter is created within a program
- Operations Quality Review: Standard procedures and review points that are
followed each time processes are run
- Client Quality Review: Consistent client sign off procedures for data,
lettercopy and assembly
- Production Quality Review: Standard production quality procedures and review
points for verifying correct assembly of mail/fulfillment packages.
- Inventory receipt and management procedures: Standards for verifying and
maintaining inventories for both secured and unsecured materials.
- Email Process: ICS's dedicated eTeam follows comprehensive quality standards for email
communications. These steps include data setup, creative testing, CanSpam compliance
audit, internal and client review/approval, variable data review/approval, opt-out
management, bounce management and activity reporting.
|
|
|
|